Our commitment is to put our customers and site users first. We strive to:
Last updated 18th October 2018.
WHAT DATA DO WE COLLECT
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process certain types of personal data about you as follows:
Identity Data – may include your first name, last name, username.
Contact Data – may include your billing address, email address and telephone numbers.
Financial Data – may include your bank account details.
Transaction Data – may include details about payments between us and other details of purchases made by you.
Technical Data – may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
Profile Data – may include your username and password, purchases or orders.
Usage Data – may include information about how you use our website, products and services.
Marketing and Communications Data – may include your preferences in receiving marketing communications from us and your communication preferences.
We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Website Usage Data to work out the most popular sections in our site.
HOW WE COLLECT YOUR PERSONAL DATA
Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies.
Events/Interactions: You may provide your data at an event or you may provide us with your details during a meeting or conference. This data is treated securely from the moment of receiving and transferred to our secure online data software during or directly after the event or meeting.
HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when legally permitted. The most common uses of your personal data are:
NOTE: You have the right to withdraw consent to marketing at any time by emailing us at unsubscribing from our email communications or amending your data on our website on this link.
PURPOSES FOR PROCESSING YOUR PERSONAL DATA
We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please contact us if you require further information.
You will receive marketing communications from us if you have:
We will not in any circumstances share your data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by following the unsubscribe links on any marketing message sent to you or by visiting our website data portal or email marketing system and deleting or updating your profile.
Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
CHANGE OF PURPOSE
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at firstname.lastname@example.org.
When you visit a page with videos or social links, embedded from, for example, YouTube or Facebook, these third party service providers may set their own cookies. We do not control these so please check the third party websites for more information about these cookies.
MANAGING YOUR DATA
Updating Account Information
You may correct, amend or update profile or account information that is inaccurate at any time by emailing us at email@example.com.
Deleting Information and Accounts
You may request that your account is deleted emailing us at firstname.lastname@example.org.